IMS CRYSTAL | Interior Management Systems

Management

Improving your organization’s performance is essential when operating at the highest level. Through analysis of existing organizational problems and the development of plans for improvement, we take care before small issues become big problems. Our expertise and relationships with numerous organizations as well as our knowledge best practices is crucial and developing performance -, management -, and financial analysis. Giving you a scope of work will enable you to keep track of the necessary changes and progress done.

We can provide you with organizational change management, coaching skills, process analysis, technology implementation, strategy development, and/or operational improvement services.

Audit

Performing at the highest level of efficiency for delivering a +7* service may require an audit, so the systems and procedures that are in place work as they should.

In addition, our quality audits verify conformance to standards and effectiveness. We assess how successful the processes have been implemented and the effectiveness of achieving a +7* service.

Outfitting

WE’LL HELP, YOU CHOOSE.

Everything you need – from a replacement fork or complete cutlery set to the entire interior outfitting including housekeeping equipment and cleaning products – we can take care of your needs.

We can help you with product & equipment requirements by area and purpose, do comparisons and give a pre-selection for review. You can order through us or directly with our trusted suppliers.

We can source specialised items, rare goods or create bespoke solutions for you as well. We can enter the ordered items in your CRYSTAL app under “inventories” along with warranty tracking.

Simply tell us and we’ll make it happen.

by area, item, purpose
advice & sourcing
purchasing & shipping
inventory input
warranty tracking

Headhunting

Today’s talent, is tomorrow’s success.

We will help you in finding, hiring, training, and retaining the people who will deliver +7* service to you.

SO MUCH TO CHOOSE FROM

There a millions of fabrics, treatments, buttons, zippers etc. but not all are suitable for the purpose you have in mind. Our hands-on experience and through our in-house R&D we can really help.

Having storage bags made to your measure will ensure a neat back-of-house. Covers, runners and protective bags if fitting correctly will prevent damages. Every room in a home needs it, not because we are all neat freaks, but because organisation adds personality and calmness and takes away the frustration of looking for lost things when needing them quickly.

How you store things supports how you want to live & run the interior operation, its no more complicated than that – plus, with ‘so many ways to hang, fold, stack, hide and pile the stuff you own into the space you possess, you wont need a bigger home because you have a better organised one.’

IT GOT YOUR NAME ON IT

From production or enhancement to embroidery of:

• indoor & outdoor fabrics • upholstery fabrics • utility fabrics •paper napkins • stationery • leather products

We can produce printed paper napkins, stationery, leather folders etc. with any kind of design, colour, foil or finish. We also create any kind of embroidery, logo, pattern, piping on your existing or new table linen, guest linen and accessories. We also produce those tailored to your specifications, from cooling bags, chair pads, tote bags to complete beach sets and baskets.

MY BAGS, MY BOXES, MY SYSTEM

We also produce bags and equipment made-to measure for the back-of-house service:

• bespoke cleaning baskets • cleaning trolleys • special equipment kits • storage bags • organiser boxes • pantry systems

Get kits you need for your specific interior fabrics and materials – from silver kits, carpet kits, flower kits to leather kits and shoe shine kits. The storage bags can be used for runners & covers, soft furnishings like throw pillows and also to carry beach equipment safely back and forth. The collapsible organiser boxes come in different sizes and fit in corners, shelves or box-in-box also in the storage bags. You can use them for organising things in the guest or crew/ staff areas like small goods, toiletries, uniform etc…

BULLET PROOF

The materials fits the purpose.

• weatherproof • odour proof • antibacterial • air permeable • colour-save • scratch-save • premium materials • fade resistant • mildew resistant • stain resistant • water resistant

All our bags and boxes can be mixed & matched. Our storage bags and boxes can be used singly or as complete system and is suitable for homes and marine.

GET A PRO

Our seamstresses and tailors are using the best materials, techniques and modern equipment to deliver the best results. Our utility fabrics are suitable and resistant for the use and purpose. We als keep a record and securely store your specifications, measurements and logos so re-ordering is easier and quicker.

Training

Training, training, training is key to providing an unparalleled +7* service. Only well-trained and educated personell will take service to the next level

Maintenance

Having the right procedures and measures in place will help you maintain and care your luxury assets.

IMS will help you finding these right procedures and with Crystal app and damage log, you can keep precise records on everything. Logging damages with images, cross references, and analytical tools will deliver you information for a proactive operation and ensure both the quality and longevity of your luxury assets.

Consultancy

What are you require answers to isolated work for solutions for an entire project, we offer a competent advise to ensure quality and success.

From sketching the workflow of a laundry operation to the complete back of house operation, we will give professional judgment so you can reach an informed decision.

The Boss

Security/Human Resources

Margarita Aman

Managing Director

Headhunting and interviews

Offers and negotiations

Training and assessment

Product development

UI, UX Design

Customer care and acquisition

Audits and reports

Care instructions

Georgios Tserkezidis

Senior Manager

Client Manager

Negotiations

Product development

Offers/quotes

iOS development

Graphic design and layouts

Logistics

Lars van Dinther

Senior Consultant

Owner’s representative

New build- & refit advisor

Quality testing (HAT, FAT)

Deck modul development

Customer contact and care

Katharina Klassen

Assistent/Associate

Photobook compilation

Handbook compilation

Research for maintenance instructions

Jasmin Kitta

Accounting

Invoices